Frequently Asked Questions

Have a question? We’re here to answer! If you don’t see your question here, feel free to contact us!

How do I make an appointment?

Text or call us at (281) 407-4454, you may also email us at [email protected].

What happens if my pet is uncooperative or the visit is unsuccessful?

Our team is huge on Happy Visits and Fear Free Visits! We recognize that there are some pets who may not cooperate the first time meeting us. We give them the benefit of the doubt, we socialize with them and come up with a game plan for you and your pet in order to be able to successfully complete these appointments in the future. This may include medication recommendations and training exercises. Our team of experienced handlers are here to answer all questions and to help you and your pet feel confident and gain trust.

*Appointments that may not be acceptable are subject to our House Call Service Fee to cover staff time and mileage.

What services do you offer and what are the costs?

Refer to our services page for a list of current services and their cost. If you do not see what you are looking for, reach out to us directly at (281) 407-4454 or [email protected].

Do you offer grooming?

We offer light (basic) grooming services such as nail trims, ear cleanings and can even tidy up the fur around the ears/ paws for you however, we currently do not offer grooming services such as baths, blow dries or hair cuts.

Do you deal with anxious/short-tempered/aggressive animals?

Yes, our staff believe in fear- free visits- meaning, we strive to create a positive/rewarding experience for your pets and our goal is to eliminate fear, anxiety, and stress for both you and your pet(s). We work with you and your pet to accommodate all personality types with the goal of reteaching pets that there is nothing to fear. We cannot guarantee that within the first few appointments the service will be completed however, we can guarantee we will have a successful visit in which we begin the process of bonding with your pet and gaining their trust. We have numerous success stories of “untouchable” pets coming around (check out our testimonials on Google and Facebook)

Where are you located?

We are a mobile Veterinary Nursing company that services all of the Simcoe County area.

Please refer to our Serviced Area Map for more information.

Can you prescribe medications for my pet?

No, prescription medications will need to be prescribed from your regular veterinarian.

My primary veterinarian has requested a visit. Is this something I can schedule with you?

Depending on what treatment or appointment your regular veterinarian has requested we may be able to work as an extension to them in order to complete it in the comfort of your pet’s own home. Please have yourself or your regular vet reach out to us directly to discuss at (281) 407-4454 or [email protected].

Do you work as an extension to our primary veterinarian?

Most likely yes, we work as an extension to dozens of regular veterinarians. If it is a veterinary practice we have not directly worked with before we have no problem reaching out and collaborating with them now on your behalf. Contact us to arrange this at (281) 407-4454 or [email protected].

Do I need to handle my pet?

Typically you will be scheduled with one veterinary professional so we do ask for you to be comfortable holding/ handling your pet. We do have some tips and tricks to make the job easier for you if you are worried. A request for two people to come will be considered and there are certain services that may automatically require a vet tech and a vet assistant to be present.

My pet needs bloodwork but does not have a primary veterinarian. May I still book an appointment?

We work very closely with regular veterinarians to provide the best care possible to your pet(s), so we do require a licensed veterinarian to interpret your pet(s) diagnostic results. If you do not have a regular veterinarian we work with several veterinarians and would be happy to set you up with one of them.

How often should I get my pets nails trimmed?

This depends on many factors including species, age, and the metabolism of your pet. A good rule of thumb is every 4 weeks for dogs and every 6 weeks for cats and pocket pets. If your pet’s nails are overgrown we recommend doing a nail trim every 2-3 weeks until the quick recedes to an acceptable length.

How often should I get my pets anal glands expressed?

This depends on many factors including history, size of pet, and how full they get. A good rule of thumb is every 4 weeks for dogs and every 6 weeks for cats. If we see the glands are engorged at 4 weeks we can adjust as need for your pet.

Do you offer haircuts and bathing services?

Thank you for your referral! Please contact us at (281) 407-4454 or [email protected] with the nature of the request and we will reach out to your client directly to schedule the appointment. Alternatively you may ask your client to reach out to us directly to schedule an appointment – we will always confirm client appointment requests with your practice directly. After all medical visits your practice will receive (via email) a detailed report with all appointment notes.

I am a referring Veterinarian. How do I request an appointment for my patient?

Thank you for your referral! Please contact us at (281) 407-4454 or [email protected] with the nature of the request and we will reach out to your client directly to schedule the appointment. Alternatively you may ask your client to reach out to us directly to schedule an appointment – we will always confirm client appointment requests with your practice directly. After all medical visits your practice will receive (via email) a detailed report with all appointment notes.

I am a veterinary professional and would like to learn more about your services.

Thank you for your interest and we are excited to chat! Please contact us at (281) 407-4454 or [email protected] with your contact information and one of our team members will set up either a virtual or in person “coffee chat.”